ScandiNova support
Service & Support
Extend product life-time and optimize your investment with ScandiNova service & support
ScandiNova Service & Support extends the working life and optimizes the performance of your investment. Our range of service agreements also creates secure ownership with maximum up-time and low Cost of Ownership.
Ordinary Support is Office hours 09.00-16.00 CET via support@scandinovasystems.com, response time as soon as possible, depending on workload.
Nova™
Consumables:
✓
Spare parts, discount:
✓ 5%
Remote Support:
✓ 24/7
Maintenance and training:
✕
Emergency visits:
✕
Nova Plus™
Consumables:
✓
Spare parts, discount:
✓ 10% in stock
Remote Support:
✓ 24/7
Maintenance and training:
✓
Emergency visits:
✓
Nova Premium™
Consumables:
✓
Spare parts at customer site:
✓
Remote Support:
✓ 24/7
Maintenance and training:
✓
Emergency visits:
✓
ScandiRemote™
We connect via video link, and by using various tools such as TeamViewer, TeamViewer Pilot, a tablet and a GoPro camera/headset, you can access our experienced service technicians wherever you are.
Warranty
When buying ScandiNova’s products, a 1 year warranty is included. We follow Orgalime S2012 – general conditions for the supply of mechanical, electrical and electronic products. In short, these provisions mean that we as a supplier must rectify any faults within a reasonable period of time, assuming normal use.
Extended Warranty
We offer the possibility to extend the warranty period up to 3 years.
Compare packages
Nova™
Nova Plus™
Nova Premium™
Consumables
Spare parts
Remote Support *
Maintenance and Training
Emergency visits
