ScandiNova support

Service & Support

Extend product life-time and optimize your investment with ScandiNova service & support

ScandiNova Service & Support extends the working life and optimizes the performance of your investment. Our range of service agreements also creates secure ownership with maximum up-time and low Cost of Ownership.

Ordinary Support is Office hours 08.00-17.00 CET via support@scandinovasystems.com, response time as soon as possible, depending on workload.

Our Service Agreements

Note: All agreements can be tailored to your specific needs.

We also offer specific Repair agreement, all repairs included, priority in repair, and 5% discount on spare parts. 

scandinova systems

Nova™

 

On-Call:
✓  24/7 (8h response time)

Remote support:
Limited hours

Emergency visit: 
Start travel 5 WD

Spare parts discount:
5%

scandinova systems

Nova Plus™

 

Repairs:
✓  Included

On-Call:
✓  24/7 (4h response time)

Remote support:
Included

Emergency visit:
Visits included

Start travel 48 h

Preventive maintenance:
1 / year

Training:
1/ year

Consumables:
Included 

Spare parts discount:
10%, delivery from stock

scandinova systems

Nova Premium™

 

Repairs:
✓  Included

On-Call:
✓  24/7 (2h response time)

Remote support:
Included

Emergency visit:
Visits included

Start travel 24 h

Preventive maintenance:
2 / year

Training:
1/ year

Consumables:
Included 

Spare parts:
Spare part kit at customer site

ScandiRemote™

We connect via video link, and by using TeamViewer, you can access our experienced service technicians wherever you are.

Warranty

When buying ScandiNova’s products, a 1 year warranty is included. We follow Orgalime S2012 – general conditions for the supply of mechanical, electrical and electronic products. In short, these provisions mean that we as a supplier must rectify any faults within a reasonable period of time, assuming normal use. 

Extended Warranty

We offer the possibility to extend the warranty period up to 3 years.

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service agreement you need?

Service agreements comparison

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