ScandiNova support
Service & Support
Extend product life-time and optimize your investment with ScandiNova service & support
ScandiNova Service & Support extends the working life and optimizes the performance of your investment. Our range of service agreements also creates secure ownership with maximum up-time and low Cost of Ownership.
Ordinary Support is Office hours 08.00-17.00 CET via support@scandinovasystems.com, response time as soon as possible, depending on workload.
Nova™
On-Call:
✓ 24/7 (8h response time)
Remote support:
✓ Limited hours
Emergency visit:
✓ Start travel 5 WD
Spare parts discount:
✓ –5%
Nova Plus™
Repairs:
✓ Included
On-Call:
✓ 24/7 (4h response time)
Remote support:
✓ Included
Emergency visit:
✓ Visits included
✓ Start travel 48 h
Preventive maintenance:
✓ 1 / year
Training:
✓ 1/ year
Consumables:
✓ Included
Spare parts discount:
✓ –10%, delivery from stock
Nova Premium™
Repairs:
✓ Included
On-Call:
✓ 24/7 (2h response time)
Remote support:
✓ Included
Emergency visit:
✓ Visits included
✓ Start travel 24 h
Preventive maintenance:
✓ 2 / year
Training:
✓ 1/ year
Consumables:
✓ Included
Spare parts:
✓ Spare part kit at customer site
ScandiRemote™
We connect via video link, and by using TeamViewer, you can access our experienced service technicians wherever you are.
Warranty
When buying ScandiNova’s products, a 1 year warranty is included. We follow Orgalime S2012 – general conditions for the supply of mechanical, electrical and electronic products. In short, these provisions mean that we as a supplier must rectify any faults within a reasonable period of time, assuming normal use.
Extended Warranty
We offer the possibility to extend the warranty period up to 3 years.
