ScandiNova support
Service & Support
Extend product life-time and optimize your investment with ScandiNova service & support
ScandiNova Service & Support extends the working life and optimizes the performance of your investment. Our range of service agreements also creates secure ownership with maximum up-time and low Cost of Ownership.
Ordinary Support is Office hours 08.00-17.00 CET via support@scandinovasystems.com, response time as soon as possible, depending on workload.
Nova™
On-Call:
✓ 24/7 (8h response time)
Remote support:
✓ Limited hours
Emergency visit:
✓ Start travel 5 WD
Spare parts discount:
✓ –5%
Nova Plus™
Repairs:
✓ Included
On-Call:
✓ 24/7 (4h response time)
Remote support:
✓ Included
Emergency visit:
✓ Visits included
✓ Start travel 48 h
Preventive maintenance:
✓ 1 / year
Training:
✓ 1/ year
Consumables:
✓ Included
Spare parts discount:
✓ –10%, delivery from stock
Nova Premium™
Repairs:
✓ Included
On-Call:
✓ 24/7 (2h response time)
Remote support:
✓ Included
Emergency visit:
✓ Visits included
✓ Start travel 24 h
Preventive maintenance:
✓ 2 / year
Training:
✓ 1/ year
Consumables:
✓ Included
Spare parts:
✓ Spare part kit at customer site
Customer Portal
Explore our customer portal with access to all the information and support you need for your ongoing orders and installed base of machines.
ScandiRemote™
We connect via video link, and by using TeamViewer, you can access our experienced service technicians wherever you are.
Warranty
When buying ScandiNova’s products, a 1 year warranty is included. We follow Orgalime S2012 – general conditions for the supply of mechanical, electrical and electronic products. In short, these provisions mean that we as a supplier must rectify any faults within a reasonable period of time, assuming normal use.
Extended Warranty
We offer the possibility to extend the warranty period up to 3 years.