ScandiRemote

ScandiRemote — access to our expertise and our help wherever you are!

We know how important it is to our customers for ScandiNova’s modulators to work smoothly with minimal malfunctions. We also know how much customers appreciate receiving quick help with troubleshooting when needed.

ScandiRemote™ allows us to offer our service and support services without the need to travel or meet. We can also carry out FAT/SAT and installation remotely, which means that you as a customer do not risk your project being delayed due to travel restrictions or other causes that prevent us from physically meeting.

Our services in ScandiRemote

  • ScandiRemote Test & Installation
    • FAT (Factory Acceptance Test)
      • Installation*
        • SAT (Site Acceptance Test)/Commissioning*
        • ScandiRemote Education
        • ScandiRemote Support
          • Troubleshooting and Diagnostics
            • Preventive Maintenance
              • Ordering of spare parts

* The option to implement these services depends on the application and country, and is determined in dialogue with the customer concerned. The customer is also required to have an English-speaking contact.

All services assume that the customer can establish a secure network connection with an adequate connection speed.

How does it work?

We connect via video link, and by using various tools such as TeamViewer, TeamViewer Pilot, a tablet and a GoPro camera/headset, you can access our experienced service technicians wherever you are.

You as a customer are required to have an internet connection to the modulator, access to the relevant software (Teams, TeamViewer Pilot) and a mobile or tablet.

ScandiRemote is included in all Service Agreements

For those customers who sign one of our Service Agreements (Nova, NovaPremium or NovaPlus), ScandiRemote Support is included 24/7.

During the warranty period, all customers have access to ScandiRemote Support (office hours) at no extra cost. In addition, the services are offered at a fixed price based on product type.

Please contact our Service and Support team for more information.

Questions regarding ScandiRemote?

Downloads

Product Leaflet

Need help finding a product?

Get contacted by ScandiNova

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

This website uses cookies

Cookies consist of small text files. They contain data that is stored on your device. To enable us to place certain types of cookies we need to obtain your consent. At ScandiNova Systems AB, corp. ID no. 556616-3605, we use the following kinds of cookies. To read more about which cookies we use and storage times, click here to access our cookies policy.

Manage your cookie-settings

Necessary cookies

Necessary cookies are cookies that must be placed for basic functions to work on the website. Basic functions are, for example, cookies which are needed so that you can use menus on the website and navigate on the site.

Functional cookies

Functional cookies need to be placed on the website in order for it to perform as you would expect. For example, so that it recognizes which language you prefer, whether or not you are logged in, to keep the website secure, remember login details or to be able to sort products on the website according to your preferences.

Cookies for statistics

For us to measure your interactions with the website, we place cookies in order to keep statistics. These cookies anonymize personal data.

Personalization cookies

In order to provide a better experiance we place cookies for your preferances

Cookies for ad-tracking

To enable us to offer better service and experience, we place cookies so that we can provide relevant advertising. Another aim of this processing is to enable us to promote products or services, provide customized offers or provide recommendations based on what you have purchased in the past.

Ad measurement user cookies

In order to show relevant ads we place cookies to tailor ads for you

Personalized ads cookies

To show relevant and personal ads we place cookies to provide unique offers that are tailored to your user data