ScandiRemote
ScandiRemote — access to our expertise and our help wherever you are!
We know how important it is to our customers for ScandiNova’s modulators to work smoothly with minimal malfunctions. We also know how much customers appreciate receiving quick help with troubleshooting when needed.
Our services in ScandiRemote
How does it work?
We connect via video link, and by using various tools such as TeamViewer, TeamViewer Pilot, a tablet and a GoPro camera/headset, you can access our experienced service technicians wherever you are.
You as a customer are required to have an internet connection to the modulator, access to the relevant software (Teams, TeamViewer Pilot) and a mobile or tablet.
ScandiRemote is included in all Service Agreements
For those customers who sign one of our Service Agreements (Nova, NovaPremium or NovaPlus), ScandiRemote Support is included 24/7.
During the warranty period, all customers have access to ScandiRemote Support (office hours) at no extra cost. In addition, the services are offered at a fixed price based on product type.
Please contact our Service and Support team for more information.