ScandiRemote

ScandiRemote — access to our expertise and our help wherever you are!

We know how important it is to our customers for ScandiNova’s modulators to work smoothly with minimal malfunctions. We also know how much customers appreciate receiving quick help with troubleshooting when needed.

ScandiRemote™ allows us to offer our service and support services without the need to travel or meet. We can also carry out FAT/SAT and installation remotely, which means that you as a customer do not risk your project being delayed due to travel restrictions or other causes that prevent us from physically meeting.

Our services in ScandiRemote

ScandiRemote Test & Installation

FAT (Factory Acceptance Test)

Installation*

SAT (Site Acceptance Test)/Commissioning*
ScandiRemote Education
ScandiRemote Support

Troubleshooting and Diagnostics

Preventive Maintenance

Ordering of spare parts

* The option to implement these services depends on the application and country, and is determined in dialogue with the customer concerned. The customer is also required to have an English-speaking contact.

All services assume that the customer can establish a secure network connection with an adequate connection speed.

How does it work?

We connect via video link, and by using various tools such as TeamViewer, TeamViewer Pilot, a tablet and a GoPro camera/headset, you can access our experienced service technicians wherever you are.

You as a customer are required to have an internet connection to the modulator, access to the relevant software (Teams, TeamViewer Pilot) and a mobile or tablet.

ScandiRemote is included in all Service Agreements

For those customers who sign one of our Service Agreements (Nova, NovaPremium or NovaPlus), ScandiRemote Support is included 24/7.

During the warranty period, all customers have access to ScandiRemote Support (office hours) at no extra cost. In addition, the services are offered at a fixed price based on product type.

Please contact our Service and Support team for more information.

Questions regarding ScandiRemote?

Downloads

Product Leaflet

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viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Duration	Description
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_gat_UA-29194040-2	1 minute	A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.