ScandiRemote

ScandiRemote — access our expertise wherever you are!

We understand how crucial smooth operation and minimal downtime are for our customers. ScandiRemote ensures fast, reliable support whenever troubleshooting is needed.

ScandiRemote™ enables us to provide service, support, FAT/SAT, and installations remotely—without the need to travel. This ensures your project stays on schedule, even when travel restrictions or other circumstances prevent in-person meetings.

Our services in ScandiRemote™

ScandiRemote Test & Installation

FAT (Factory Acceptance Test)

Installation*

SAT (Site Acceptance Test)/Commissioning*
ScandiRemote Education
ScandiRemote Support

Troubleshooting and Diagnostics

Preventive Maintenance

Ordering of spare parts

* The option to implement these services depends on the application and country, and is determined in dialogue with the customer concerned. The customer is also required to have an English-speaking contact.

All services assume that the customer can establish a secure network connection with an adequate connection speed.

How does it work?

We connect via video link and use tools such as TeamViewer, TeamViewer Pilot, a tablet, or a GoPro headset to give you remote access to our experienced service technicians.

Customers need an internet connection to the modulator, access to the relevant software (Teams or TeamViewer Pilot), and a mobile device or tablet.

ScandiRemote™ is included in all Service Agreements

Customers with a Service Agreement (Nova, NovaPremium, or NovaPlus) have 24/7 access to ScandiRemote Support. During the warranty period, all customers can use ScandiRemote Support during office hours at no extra cost. Additional services are available at a fixed price based on product type.

For more information, please contact our Service & Support team.

Questions regarding ScandiRemote?

Downloads

Product Leaflet