ScandiNova achieves high NPS in its first measurement

  • News

BACKGROUND

ScandiNova’s mission is to optimize the use of pulsed power and enable our clients to reach new heights. We strive to create innovative yet reliable solid-state solutions and use the benefits of high-quality pulsed power to further improve product performance in scientific applications, radiotherapy and selected industrial sectors.

We work closely with all our customers and constantly strive to improve our service and offering.To further develop our customer relationships and meet our customers’ needs in the best way we have made the decision to also conduct regular surveys.
We have chosen to use the proven NPS method. This method gives us good guidance on what is important to our customers and what we need to prioritise to further strengthen our position as customer oriented company.

The first survey was conducted in May, 2016. A web based survey was distributed to both users and decision makers and thanks to all of you who took the time to take our customer survey! We appreciate your opinions and your feedback and we were also happy to hear your suggestions for improvement. We will take those seriously and do our best to integrate your feedback into our future action plans.

RESULTS

ScandiNova achieved a NPS (Net Promoter Score) of 53, which validates our commitment to high quality products and close cooperation with customers and partners. ScandiNova earned high ratings for skills such as innovative capacity, accuracy and collaboration as well as customer support. The high NPS score is on par with many industry leaders and strongly indicative of excellent customer satisfaction. Below are the results for our core values and customer service.

NPS: 53
Innovative: 4,55 (5 grade scale)
Accurate: 4,14 (5 grade scale)
Collaborative: 4,57 (5 grade scale)
Customer service and support: 89% answered 4 or 5 on a 5 grade scale

ABOUT NPS

The Net Promoter Score is based on customers’ direct feedback and measures their likelihood to recommend a business’s products or services in their respective marketplace. Scores can range from -100 to +100 with scores of 50 and higher considered a “best-in-class” performance level. The NPS is calculated as the percentage of ScandiNova’s customers who are promoters (rating the company 9 or 10 on a 0-to-10 point scale) minus the percentage who are detractors (rating 6 or lower).

NPS ScandiNova 2016

Need help finding a product?

Get contacted by ScandiNova

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

This website uses cookies

Cookies consist of small text files. They contain data that is stored on your device. To enable us to place certain types of cookies we need to obtain your consent. At ScandiNova Systems AB, corp. ID no. 556616-3605, we use the following kinds of cookies. To read more about which cookies we use and storage times, click here to access our cookies policy.

Manage your cookie-settings

Necessary cookies

Necessary cookies are cookies that must be placed for basic functions to work on the website. Basic functions are, for example, cookies which are needed so that you can use menus on the website and navigate on the site.

Functional cookies

Functional cookies need to be placed on the website in order for it to perform as you would expect. For example, so that it recognizes which language you prefer, whether or not you are logged in, to keep the website secure, remember login details or to be able to sort products on the website according to your preferences.

Cookies for statistics

For us to measure your interactions with the website, we place cookies in order to keep statistics. These cookies anonymize personal data.

Personalization cookies

In order to provide a better experiance we place cookies for your preferances

Cookies for ad-tracking

To enable us to offer better service and experience, we place cookies so that we can provide relevant advertising. Another aim of this processing is to enable us to promote products or services, provide customized offers or provide recommendations based on what you have purchased in the past.

Ad measurement user cookies

In order to show relevant ads we place cookies to tailor ads for you

Personalized ads cookies

To show relevant and personal ads we place cookies to provide unique offers that are tailored to your user data