ScandiNova support

Service & Support

Extend product lifetime and optimize your investment

ScandiNova Service & Support helps you maximize uptime, performance, and reliability throughout the product lifecycle. With tailored service agreements, we ensure secure ownership, predictable costs, and long-term value from your investment.

Ordinary Support is Office hours 08.00-17.00 CET via support@scandinovasystems.com, response time as soon as possible, depending on workload.

Our Service Agreements

Note: All agreements can be tailored to your specific needs.

We also offer specific Repair agreement, all repairs included, priority in repair, and 5% discount on spare parts. 

scandinova systems

Nova™

 

On-Call:
24/7 (8h response time)

Remote support:
Limited hours

Emergency visit:
Start travel 5 WD

Spare parts discount:
–5%

scandinova systems

Nova Plus™

 

On-Call:
24/7 (4h response time)

Remote support:
No limit

Emergency visit:
Start travel 48 h

Spare parts discount:
10%, delivery from stock

Repairs*

Preventive maintenance:
1/year

Training:
1/year

Consumables:
Included

 

scandinova systems

Nova Premium™

 

On-Call:
24/7 (2h response time)

Remote support:
No limit

Emergency visit:
Start travel 24 h

Spare parts:
Spare part kit at customer site

Repairs*

Preventive maintenance:
2/year

Training:
1/year

Consumables:
Included

Customer Portal

Discover our Customer Portal – your gateway to everything you need for ongoing orders and installed systems. Access documentation, support, and updates in one convenient place.

ScandiRemote™

Connect with our experienced service technicians wherever you are. Through video link and TeamViewer, we provide fast and efficient remote support.

Warranty

All ScandiNova products include a 1-year warranty. We follow Orgalime S2012, the general conditions for the supply of mechanical, electrical, and electronic products. In short, we will rectify any faults within a reasonable period, assuming normal use.

Extended Warranty

The warranty can be extended up to 3 years.

Need help finding a product?

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