ScandiNova support
Service & Support
Extend product lifetime and optimize your investment
ScandiNova Service & Support helps you maximize uptime, performance, and reliability throughout the product lifecycle. With tailored service agreements, we ensure secure ownership, predictable costs, and long-term value from your investment.
Ordinary Support is Office hours 08.00-17.00 CET via support@scandinovasystems.com, response time as soon as possible, depending on workload.
Nova™
On-Call:
24/7 (8h response time)
Remote support:
Limited hours
Emergency visit:
Start travel 5 WD
Spare parts discount:
–5%
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–
–
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Nova Plus™
On-Call:
24/7 (4h response time)
Remote support:
No limit
Emergency visit:
Start travel 48 h
Spare parts discount:
–10%, delivery from stock
Repairs*
Preventive maintenance:
1/year
Training:
1/year
Consumables:
Included
Nova Premium™
On-Call:
24/7 (2h response time)
Remote support:
No limit
Emergency visit:
Start travel 24 h
Spare parts:
Spare part kit at customer site
Repairs*
Preventive maintenance:
2/year
Training:
1/year
Consumables:
Included
Repair and Refurbish
At ScandiNova, we believe sustainability goes hand in hand with performance. With our Repair and Refurbishment Agreements, we give our products a second life — reducing waste, saving resources, and supporting our customers with reliable, cost-efficient solutions.
The Agreements offer fixed prices for different levels of repairs and refurbish.
Customer Portal
Discover our Customer Portal – your gateway to everything you need for ongoing orders and installed systems. Access documentation, support, and updates in one convenient place.
ScandiRemote™
Connect with our experienced service technicians wherever you are. Through video link and TeamViewer, we provide fast and efficient remote support.
Warranty
All ScandiNova products include a 1-year warranty. We follow Orgalime, the general conditions for the supply of mechanical, electrical, and electronic products. In short, we will rectify any faults within a reasonable period, assuming normal use.
Extended Warranty
The warranty can be extended up to 3 years.