ScandiNova support

Service & Support

Extend product life-time and optimize your investment with ScandiNova service & support

ScandiNova Service & Support extends the working life and optimizes the performance of your investment. Our range of service agreements also creates secure ownership with maximum up-time and low Cost of Ownership

 

Ordinary Support is Office hours 09.00-16.00 CET via support@scandinovasystems.com, response time as soon as possible, depending on workload.

Our support packages

Note: All packages can be tailored to your specific needs.

Nova™

 

Consumables:

Spare parts, discount:
✓  5%

Remote Support:
✓  24/7

Maintanace and training:

Emergency visits:

Read more

Nova Plus™

 

Consumables:

Spare parts, discount:
✓  10% in stock

Remote Support:
✓  24/7

Maintanace and training:

Emergency visits:

Read more

Nova Premium™

 

Consumables:

Spare parts at customer site:

Remote Support:
✓  24/7

Maintanace and training:

Emergency visits:

Read more

Warranty

When buying ScandiNova’s products, a 1 year warranty is included. We follow Orgalime S2012 – general conditions for the supply of mechanical, electrical and electronic products. In short, these provisions mean that we as a supplier must rectify any faults within a reasonable period of time, assuming normal use. 

For more information, click here (link to Orgalime S2012 pdf).

Extended Warranty

We offer the possibility to extend the warranty period up to 3 years.

Compare packages

Nova™

Nova Plus™

Nova Premium™

Consumables

  • Nova™

  • Nova Plus™

  • Nova Premium™

Spare parts

  • Nova™

  • Discount 5%
  • Nova Plus™

  • Discount 10%, In stock
  • Nova Premium™

  • At Customer site

Remote Support *

  • Nova™

  • 24/7, Response time within 3 hours
  • Nova Plus™

  • 24/7, Response time within 1 hour
  • Nova Premium™

  • 24/7, Response time within 1 hour

Maintanance and Training

  • Nova™

  • Nova Plus™

  • 1 time/year
  • Nova Premium™

  • 2 times/year

Emergency visits

  • Nova™

  • Nova Plus™

  • Start <48h, 24/7
  • Nova Premium™

  • Start <24h, 24/7

*Ordinary Support is Office hours 09.00-16.00 CET via support@scandinovasystems.com, response time as soon as possible, depending on workload.

Don't know what
service package you need?

Contact us for help.